888pkr Privacy Policy — How We Collect, Use, and Protect Your Personal Data

This Privacy Policy ("Policy") describes how 888pkr ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects personal information provided by members and visitors ("you", "your") when you access or use the 888pkr website, mobile application, and all related services.

888pkr was built specifically for Pakistani players and we understand that trust is everything — particularly when it comes to your personal and financial information. This Policy is designed to be genuinely clear, not just technically compliant. If after reading it you have any questions about how your data is handled, please reach out to us directly. Contact details are in Section 17.

By registering at 888pkr or using the platform in any capacity, you confirm that you have read and understood this Privacy Policy. This Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy.

888pkr is the data controller for all personal information collected through the platform. As the data controller, we determine the purposes and means by which your personal data is processed. We are responsible for ensuring that your data is handled lawfully, fairly, and securely.

If you have any questions or concerns about how your data is handled, or wish to exercise any of your rights set out in Section 13, you can contact our data team directly at support@888pkr.ws. We respond to all data-related requests within five business days.

888pkr collects the following categories of personal data from members and visitors:

Account Registration Data:

• Full legal name
• Date of birth
• Email address
• Mobile phone number (used for account verification and OTP authentication)
• Username and password (password is stored in hashed, non-reversible form)
• City and province of residence

Identity Verification (KYC) Data:

• Government-issued photo ID (CNIC number, passport number, or driving licence number)
• Document scans or photographs as submitted during KYC verification
• Proof of address documents

Financial Data:

• Easypaisa or JazzCash mobile wallet number
• NayaPay or SadaPay account details where used
• Bank account details for IBFT transactions
• Visa/Mastercard last four digits and billing name (full card numbers are not stored by 888pkr)
• Transaction history: deposit amounts, withdrawal requests, and bonus credits

Gaming Activity Data:

• Game session logs including games played, stakes, outcomes, and session duration
• VIP points balance and tier history
• Responsible gaming settings (deposit limits, session reminders, self-exclusion status)

Technical & Device Data:

• IP address at login and transaction events
• Device type, operating system, and browser type
• Cookie identifiers and session tokens
• Approximate geolocation derived from IP address

Communication Data:

• Live chat transcripts with the 888pkr support team
• Email correspondence with support
• Records of bonus offers viewed, accepted, or declined

888pkr collects personal data through the following means:

• Directly from you when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, accept a bonus offer, or update your account settings.
• Automatically when you browse or use the 888pkr platform — through cookies, session tokens, and server logs that capture technical and device information.
• From payment processors who confirm transaction status and payment method details for the purpose of processing your deposits and withdrawals in PKR.
• From identity verification partners who assist 888pkr in confirming the authenticity of KYC documents submitted by members.

888pkr does not purchase personal data from third-party data brokers. We do not collect data from social media profiles unless you explicitly link a social account to your 888pkr registration where that feature is available.

888pkr uses your personal data only for the following defined purposes:

• Account creation and management — creating, maintaining, and securing your 888pkr member account
• Payment processing — processing PKR deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and Visa/Mastercard
• Identity verification (KYC) — confirming your age and identity as required before processing withdrawals and as required by our obligations to prevent fraud
• Fraud prevention and security — detecting and preventing unauthorised access, account fraud, payment fraud, money laundering, and multi-accounting
• Customer support — handling your enquiries, resolving disputes, and processing responsible gaming requests
• Game and platform operation — logging game sessions for fairness auditing, dispute resolution, and RTP compliance verification
• VIP Club management — calculating VIP points, tier status, and cashback entitlements
• Responsible gaming — monitoring activity patterns to identify potential problem gambling indicators and enforcing self-exclusion and deposit limit settings
• Legal compliance — meeting our obligations under applicable anti-money laundering and know-your-customer requirements
• Marketing communications — where you have consented, sending you information about bonuses, promotions, and new features at 888pkr. You can opt out at any time (see Section 14)

888pkr processes your personal data under the following legal bases:

• Contractual necessity — processing required to deliver the services you signed up for, including account management, game access, and PKR payment processing
• Legal obligation — processing required to comply with anti-money laundering obligations, age verification requirements, and fraud prevention duties
• Legitimate interests — processing undertaken to operate and improve the platform, prevent fraud, ensure security, and protect the integrity of games — where those interests do not override your privacy rights
• Consent — processing for marketing communications, non-essential cookies, and any purpose where we have explicitly asked for your consent. You may withdraw consent at any time without affecting processing already completed

888pkr applies a Know Your Customer (KYC) process to all member accounts before processing withdrawals above certain thresholds and following significant account activity. KYC verification is a legal and operational requirement — it protects you by ensuring nobody can make withdrawals from your account other than you, and it protects the platform's integrity.

Documents submitted for KYC are processed by authorised 888pkr staff and, where necessary, by trusted third-party identity verification partners who are contractually bound to handle your data securely and not use it for any other purpose. KYC documents are stored in encrypted form for the period required under our data retention obligations (see Section 11) and then securely deleted.

888pkr will never share your KYC documents with any unauthorised party. If you submit a document and your verification fails, we will tell you clearly what was missing and give you the opportunity to resubmit.

Financial transactions at 888pkr are processed in PKR. When you make a deposit or request a withdrawal via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or Visa/Mastercard, your payment details are processed through encrypted connections.

888pkr does not store full card numbers for Visa/Mastercard transactions. Card payments are tokenised by our payment processing partner — only the last four digits and card type are retained in your account record for reference purposes. Full card data is never written to 888pkr's databases.

Mobile wallet numbers (Easypaisa, JazzCash, etc.) are stored securely and used only for the purpose of processing your transactions and matching withdrawal requests to your registered payment method. Payment data is retained for the period required under our legal and financial record-keeping obligations.

888pkr uses cookies and similar tracking technologies to operate the platform, remember your preferences, keep your session secure, and — where you have consented — understand how members use the platform so we can improve it.

The main categories of cookies used by 888pkr are:

You can manage your cookie preferences at any time through the cookie settings panel accessible from the footer of the 888pkr platform. Disabling non-essential cookies will not prevent you from using the core platform, but some features may function differently.

888pkr does not sell, rent, or trade your personal data to any third party. We share data only in the following limited and defined circumstances:

• Payment processors — transaction data shared with Easypaisa, JazzCash, NayaPay, SadaPay, IBFT processors, and Visa/Mastercard network partners solely for the purpose of processing your PKR deposits and withdrawals
• Identity verification partners — KYC document data shared with contracted verification services for the purpose of age and identity confirmation only
• Game software providers — limited session data (stake amounts and game outcomes) may be shared with game providers for fairness auditing and RTP compliance purposes. Game providers do not receive your personal identity information
• Legal authorities — where required by a lawful court order, regulatory authority, or applicable legal process, 888pkr will disclose data as required. We will notify you where legally permitted to do so
• Fraud prevention services — IP addresses and device fingerprints may be checked against fraud prevention databases to detect multi-accounting, payment fraud, and bonus abuse

All third parties with whom 888pkr shares data are contractually required to process that data only for the stated purpose, to maintain appropriate security standards, and not to retain data beyond the period necessary. 888pkr does not transfer personal data outside of secure processing agreements.

888pkr retains personal data only for as long as it is needed for the purpose it was collected or as required by applicable law:

• Active account data — retained for the lifetime of your account plus a minimum of 5 years following account closure, in line with standard financial record-keeping requirements
• KYC documents — retained for a minimum of 5 years following the last transaction on your account, then securely destroyed
• Transaction records — retained for 7 years following each transaction for legal and audit compliance
• Support correspondence — retained for 3 years from the date of the last interaction
• Marketing opt-out records — retained indefinitely to ensure we do not re-contact members who have opted out
• Self-exclusion records — retained for the duration of the exclusion period plus 5 years, to prevent re-registration

When data reaches the end of its retention period, it is permanently deleted or anonymised so that it can no longer be attributed to any individual.

888pkr takes data security seriously. The platform implements the following technical and organisational measures to protect your personal data:

• All connections to the 888pkr platform are encrypted using TLS 1.3 (SSL)
• Passwords are stored using bcrypt hashing — your actual password is never stored in readable form
• Sensitive data at rest (KYC documents, payment details) is encrypted using AES-256
• Access to member personal data is restricted to authorised 888pkr staff on a need-to-know basis, with role-based access controls and full audit logging
• Regular penetration testing and security reviews are conducted on the platform and its infrastructure
• Two-factor authentication is available for all 888pkr member accounts and is mandatory for staff access to member data systems
• In the event of a data security incident that poses risk to members, 888pkr will notify affected members promptly and take all necessary remedial steps

As an 888pkr member you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@888pkr.ws.

888pkr may send you communications about bonuses, promotions, new games, VIP Club updates, and platform news. We send these communications only where you have consented during registration or have subsequently opted in through your account settings.

You can opt out of marketing communications at any time by:

• Updating your communication preferences in your 888pkr account settings
• Clicking the unsubscribe link included in any marketing email from 888pkr
• Contacting support at support@888pkr.ws and requesting removal from all marketing lists

Opting out of marketing communications does not affect essential account communications — you will still receive transaction confirmations, security alerts, withdrawal notifications, and responses to your support requests.

888pkr is strictly an 18+ platform. We do not knowingly collect personal data from any person under the age of 18. If we become aware that a member account belongs to a person under 18, we will immediately suspend the account, initiate our underage gambling procedure, and securely delete the personal data associated with that account.

If you believe that a person under 18 has registered at 888pkr, please contact us immediately at support@888pkr.ws so that we can take prompt action. Parental control tools for blocking access to online gambling platforms are available from most internet service providers in Pakistan.

888pkr may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or our data processing practices. The "Last Updated" date at the top of this page reflects the most recent revision.

Where changes are material — meaning they significantly affect how we use your data or your rights — we will notify active members by email or platform notification at least 14 days before the changes take effect. Minor corrections and clarifications that do not alter your rights may be made without advance notice.

Your continued use of 888pkr following any update to this Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you are entitled to close your account and request deletion of your data, subject to our legal retention obligations.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how 888pkr handles your personal information, please contact our data team:

• Email: support@888pkr.ws — mark your email "Privacy Request" in the subject line
• Live Chat: Available 24/7 from the 888pkr platform — ask to speak with the data team

888pkr will acknowledge all privacy requests within 24 hours and provide a substantive response within five business days. For data access, portability, and erasure requests, we may need to verify your identity before processing — this is to protect your data from unauthorised requests.

If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint through the appropriate regulatory channel available in your jurisdiction.